Many organizations face a hard time satisfying their end-users because the software products and apps they develop are not up to the mark and are unable to meet the expectations of their customers. But organizations of today are unable to track the reasons why their software products get failed even after a day of its release. Organizations often forget to track the defects that they left untreated even after conducting software testing. The reason for still having defects in the system can maybe because of not implementing the use of an appropriate defect tracking tool or may have another reason. But this is something that can not be neglected at any cost.
